Terms & Conditions.

As per the Veterinary Surgeons Act (1966) all animals receiving Veterinary Physiotherapy must be registered with a Veterinary Practice. Written consent for treatment must be received prior to treatment commencing, from their Veterinary Surgeon. If this information is not provided prior to the appointment, the animal cannot be seen for physiotherapy, and you may still be charged.

Animals can be referred by their owners for ‘maintenance’ physiotherapy, as per the Royal Veterinary College (2020), but it is a requirement that they are still registered with a Veterinary Practice. If you wish to discuss this, then please call in advance of your appointment.

Please let us know as soon as possible if you need to cancel or rearrange an appointment, so the appointment can be offered to another client. You will be charged for your cancelled appointment if less than 24 hours notice.

Naomi Wood Veterinary Physiotherapy does not take any responsibility for any injury or accident sustained by the animal, owner or person during the physiotherapy session.

Naomi Wood Veterinary Physiotherapy has the right to refuse to treat an animal if deemed to be unsafe or not in the animal’s best interests. Owners are requested to declare any changes to the animal’s medical conditions or health, during the course of physiotherapy treatment.

Client information is strictly bound by client confidentiality, as per the Veterinary Surgery Act (1966). Naomi Wood Veterinary Physiotherapy complies with the general data protection regulation (GDPR) and the Data Protection Act 2018. Naomi Wood Veterinary Physiotherapy requests that photos and videos of treatment sessions are not shared on your social media without Naomi Wood’s prior consent.

We kindly ask for payment at the time of the appointment please, with a cheque, cash or BACS transfer.

Any insurance claims will need to be paid for by the client at the time of the appointment and then claimed back, by the client, from the insurance company, unless by prior agreement. It is the client’s responsibility to liaise with the insurance company, submit claims and to arrange reimburse payments.

Where possible, please ensure your horse is clean and dry, with clean hooves, prior to physiotherapy.

Where possible, please ensure your dog is clean and dry prior to physiotherapy. A quiet environment, and clear space for the dog to lie down in, is required for physiotherapy.

Please be appropriately dressed. You may be asked to take off your t-shift for physiotherapy, so please dress appropriately.

It is recommended to bring shorts and trainers.  By confirming your physiotherapy appointment, you are agreeing to the above terms and conditions.